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Cooper Dental Group

CDG gets paid faster with virtual cards and enjoys
a white-glove customer service experience.

The Challenge

CDG faced lengthy delays in receiving payments
and lacked the support needed to resolve
payment issues.

The Solution

CDG gets paid faster with virtual cards and enjoys
a white-glove customer service experience.

+ 46 %
Operational Cost Savings
+ 33 %
Communication Consolidation

3 x
Member Satisfaction

A deeper look

Dental provider streamlined their operations with electronic payments.

The Challenge

Paper-based payments slow the revenue cycle and delay financial performance

Cooper Dental Group was frustrated that payments would take so long to post because they were held up in the mail. They wanted a faster system in place that could shorten their revenue cycle. Dealing with insurance carriers directly to track down payments was not a pleasant experience. They needed a solution that would increase efficiency and give them the support they were looking for.

The Solution

Implementing Virtual Cards Increases Efficiency and Satisfaction

By using virtual cards, CDG gets their payment card numbers faxed or they easily download it from the Provider Portal, saving time compared to paper checks which can take up to weeks to receive. Zelis Payments is there every step of the way, offering high-quality and dedicated customer service. No matter the question, they trust that Zelis Payments will resolve their request in a timely and efficient manner.