Executive Report 2022

The Business Case for Harmonizing the Payment Experience

A commissioned third-party assessment of how well commercial payers are enabling a harmonious payment ecosystem, including designing, building, and managing networks, ensuring accurate and swift electronic payments, and reducing processing costs.

The industry index that establishes the current state of healthcare payments modalities available to providers and identify the gaps in modern payment methods — with practical and prescriptive ways to align your business around the optimal healthcare financial experience for all.

Some of the key insights you’ll find in the report:

1. Why payment integrity requires workflow automation
2. How collaboration with providers is linked to maintaining up-to-date provider directories
3. Why electronic remittances are important for provider satisfaction
4. What the industry views as important to a a personalized member experience

The index was conducted by the Aite-Novarica Group, a leading financial services research firm. This study was based on a quantitative survey conducted from January through March 2022.

214 healthcare payer executives participated, 75% of whom worked at health plans, and the remainder at third-party benefit administrators (TPAs). The data has a margin of error of 6 points at the 95% level of confidence; statistical tests of significance were conducted at the 95% level of confidence.