HealthCare Partners Reduced Print Costs and Increased Electronic Adoption with Zelis

HealthCare Partners IPA Case Study: This Independent Practice Association (IPA) needed to reduce their paper check volume and printing costs

The Challenge
Faced obstacles like printing costs and high check volume

HealthCare Partners experienced high costs associated with processing paper checks. They were printing hundreds of pages in reconciliation documents. They knew they needed a solution to help improve efficiency and lower costs. They were looking for a partner who could optimize their payments and help drive electronic adoption.

The Solution
Implemented electronic payments including Zelis ACH

By choosing Zelis, HealthCare Partners identified opportunities for optimization and savings. They cut down their printing costs, enabling them to stabilize their revenue. HealthCare Partners improved visibility with customized reporting in the Zelis Payer Portal. The contactless payments trend coupled with Zelis’ payments options increased electronic adoption to 55%. By optimizing their payments, HealthCare Partners reduced costs and manual processes while increasing electronic adoption. They also reduced call center requests for check copies by 30%, saving staff valuable time to better support customers.

“From my perspective, the most important feature is the user-friendly payer interface that allows us to look up transactions as needed. It also allows us to configure and automate custom reports for various business owners.”