Together We
Can Humanize Healthcare
New SmartShopper Performance and
Savings Report and Bringing Compassion to the Care Journey infographic ebook
Explore the success stories and impactful results about how a human-centered approach paired with advanced technology makes a profound difference in members’ lives.
Is there any way to humanize the full healthcare journey?
There’s often talk about helping members find the right care—but how do we actually remove barriers? At Zelis, we believe the key is combining technology with compassion. Our SmartShopper program offers user-friendly tools and personalized guidance, while our Care Concierge Team provides clear communication and empathetic support. Together, they help members feel confident, supported, and understood throughout their healthcare journey.
Explore the SmartShopper 2025 Performance and Savings Report and “Bringing Compassion to the Care Journey” ebook to see how SmartShopper and the Care Concierge Team prioritize members’ needs and ensure they feel supported throughout their care experience. Download now to see how Zelis is working hard to let care flow.
By The Numbers
SmartShopper and Care Concierge Team Stats
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Program savings for plan sponsors
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Average claim savings per incentive paid
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NPS
Care Concierge Team Highlight
Watch the videos to see how we are pairing user-friendly technology with compassionate
care finding to make sure that members have the best experience available.