IDN & Zelis Modernize Healthcare Payment Processing

See how one integrated delivery network partnered with Zelis to deliver faster payments at scale and reduce administrative burden.  

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Bringing speed and savings to healthcare payment processing

Serving six states and over one million members throughout California, Arizona and the Midwest, this leading IDN partnered with Zelis to digitize their payments. This ensured speedy and efficient delivery of payments, increased their operational efficiency and delivered a better experience for plan and provider alike – all at scale. The results have been transformational:

  • $500M payments going to over 2,000 providers in days – not weeks or months.
  • $400K saved through a 50% reduction in paper checks.
  • 83% of documents eliminated by going digital.
  • Stronger competitive edge thanks to faster payments and improved provider satisfaction among out-of-state providers.


Ushering in a new era of healthcare payment processing

A reliance on manual processes and paper checks caused inefficiencies for this Arizona-based IDN. They struggled with payment delays and a very siloed process. One that was frustrating providers, members and even staff within their IDN and beyond.The sluggish process had to go. They needed a solution that emphasized speed and scale – and provided a better experience for everyone involved.

Expediting healthcare payment processing with innovative solutions

The IDN needed a way to ensure payments flowed seamlessly and quickly, so they worked with Zelis to speed up healthcare payment processing. They started by digitizing the payments that the health plan sent to providers – both within the IDN and beyond. They also worked with Zelis to ensure its providers received digital payments from the health plan and other payers within its network.

Going digital was huge for this IDN because it dramatically expedited payments. It helped them deliver $500M in payments to providers in days, rather than up to 2 months.


Here are the products used:

  • Zelis Advanced Payments PlatformSM (ZAPP)
  • Zelis Payments Network (ZPN)

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