How One Payer Used Market-Based Pricing to Drive Out-of-Network Savings
See how a regional healthcare payer expanded ERS market-based pricing to grow out-of-network savings while keeping provider disputes low.
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Simplify Provider Payments with ZAPP Edge℠
Get paid faster, improve cash flow, and reclaim your team’s time.
Caring for Patients Is Hard. Getting Paid Shouldn’t Be.
Flexible payments options
Pick payment and remittance options that fit your workflow, including EFT and ACH.
Easy reconciliation
Gain deep payment insights with CAQH Core III certified ERA or 835s.
One centralized platform
Access payment and remittance data from 485 insurers in a single portal.
Dedicated support
Skip the hold time with one dedicated support team for any of the 485 insurers we serve.
Secure transactions
Protect every transaction with multi-layer, HITRUST-certified security.
Real-time insights
Track denials, revenue and payer trends to see the health of your business.
One Platform for Every Payment
Speed up collections and accounts receivable and trim staffing costs — so your team can focus on patient care.
$300B+
Healthcare payment volume
850K+
Providers
As of 12/31/2025.
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Better Outcomes Before IDR: A TPA Case Study in NSA Performance
Explore how to use AI and automation improve healthcare claims management and how collaborating with experts can help.
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Zelis Health Bill Assist℠ helped cut $52,000 in medical costs
Discover how expert advocacy and support from Zelis Health Bill Assist helped one member save $51,000 on an out-of-network medical bill.
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Provider Payments Resources
Zelis Wins 2026 MedTech Breakthrough Award for Healthcare Payments Innovation
Zelis solutions win 2026 MedTech Breakthrough Award for improving healthcare financial literacy and resolving billing discrepancies.
Payment Integrity Lessons from 2025 and What Payers Need for 2026
Explore how a unified platform can transform payment integrity in healthcare and tackle rising costs and claim complexities.
Closing the Price Transparency Gap: How Payers and TPAs Can Deliver Real Value
Close the price transparency gap and deliver real value with smarter data, simpler design and stronger employer partnerships.
Frequently Asked Questions About ZAPP Provider Payments
Zelis offers flexible payment options to allow you the freedom to get paid in the way that works for you.
ZAPP Edge premium is a fee-based option for receiving your payments via direct deposit. You will have access to the payments portal, a single secure platform to manage electronic claim payments and data from a network of 485 payers.
Virtual credit cards (VCC) are one-time-use virtual cards that you can enter into your merchant terminal. You will have access to the payments portal, a single secure platform to manage electronic claim payments and data from a network of 485 payers.
Check: Not ready to go paperless? Zelis will provide your paper checks by mail. This payment option does not include access to the payments portal.
Need help deciding which option is best for you? Contact us by filling out the Provider Enrollment form or call 855.496.1571 and a Zelis enrollment advisor will be in touch to assist you.
- ZAPP Edge allows for ACH direct deposit into your bank account; VCCs are a one-time use card.
- ZAPP Edge allows for direct deposit for payments; VCCs rely on mail, fax or portal download.
- ZAPP Edge includes claim payment and denials insights; VCCs does not.
Both ZAPP Edge and VCCs:
- Include smart payment routing by multiple TINs and NPIs.
- Allow for 835, CSV, PDF and XLS remittance formats.
- Offer automated remittance delivery choices.
- Offer customized reports for transactional history.
- Support 485 payers per portal.
- Allow you to manager user access and view user activity history.
- Rely on a single login to access payment and remittance data across multiple TINs.
- Include Zelis client support access.
Zelis helps you go beyond simply receiving payments electronically from a single payer. By enrolling with Zelis, you will have access to a single secure platform to manage electronic claim payments and data from a network of 485 payers.
- One payment stream – receive claim payments as ACH directly into your bank account or via one-time-use virtual cards that you can enter into your merchant terminal.
- One data stream – remittance data can be sent to your clearinghouse, delivered directly into your practice management system or downloaded from the portal.
- One portal – view payment and remittance information for 485 payers all in one place.
- One client services team – one number to call if you need help with any claim payments from payers in the Zelis Payment Network.
No specific software is needed to use Zelis. The Zelis payments portal is accessible through your web browser. For further automation, Zelis can send data to your clearinghouse or directly into your current practice management system.
We’re here to support you from the start. Contact us by filling out the provider enrollment form or call 855.496.1571 and a Zelis enrollment advisor will be in touch to walk you through a seamless set up.
It depends on the size of your practice and the payment option you select during enrollment.
When you select the virtual credit card (VCC) option, you will immediately receive virtual card payments for all future payments.
When selecting the ACH option, timing varies due to the steps involved in verifying account information. The process typically takes between 7-10 business days.
Our client services team is here to assist you with any questions post enrollment. You can contact them by phone at 877.828.8770 or email at [email protected].
We do. You can find training guides and videos to answer all your “how to” questions in the payments portal Help & Support section.
Forgot username
If you have forgotten your username, contact Zelis Client Services at 877.828.8770 or email [email protected]. To ensure your information stays safe, all username reset requests must be submitted through Client Services.
Forgot password
It happens to all of us. Follow this link and you will be instructed on how to retrieve your password.
Contact Client Services at 877.828.8770 or [email protected], and a Zelis representative will contact you to assist.
Zelis helps providers streamline their claim management process by offering a consolidated, secure platform to manage claim payment and remittance information from a network of 485 payers. Information and payments are protected using a multi-layer security approach, backed by HITRUST certification. To support this complex infrastructure, ensure the safety and security of funds and data, and make continuous improvements for providers, Zelis charges a fee for this service. Specific fee information is disclosed at the time of enrollment.
