Let’s work together.
Offering both network and payment services, Zelis increases access to patients while improving speed and accuracy of payments.
Already enrolled and need assistance?
We have teams standing by to support you if you’re enrolled in a network or in our payments platform.
Call or email our Client Service Team.
877.828.8770 or [email protected]
8 a.m. to 7 p.m. ET, Monday-Friday
Get support Monday through Friday at 888.266.3053 (Dental).
Prefer to speak to a live human?
Call a Provider Enrollment Advisor.
8:30 a.m. to 7 p.m. ET, Mon-Thurs or 8:30 a.m. to 5 p.m. ET, Fri
Frequently Asked Questions – Provider Payments
Zelis offers flexible payment options to allow you the freedom to get paid in the way that works for you.
ACH+ is a fee-based option for receiving your payments via direct deposit. You will have access to the Payments Portal, a single secure platform to manage electronic claim payments and data from a network of 450+ payers.
Virtual credit cards (VCC) are one time use virtual cards that you can enter into your merchant terminal. You will have access to the Payments Portal, a single secure platform to manage electronic claim payments and data from a network of 450+ payers.
Check: Not ready to go paperless? Zelis will provide your paper checks by mail. This payment option does not include access to the Payments Portal.
Need help deciding which option is best for you? Contact us by filling out the Provider Enrollment form or call 855.496.1571 and a Zelis enrollment advisor will be in touch to assist you.
Zelis helps you go beyond simply receiving payments electronically from a single payer. By enrolling with Zelis, you will have access to a single secure platform to manage electronic claim payments and data from a network of 450+ payers.
- One Payment Stream – receive claim payments as ACH directly into your bank account or via one time use virtual cards that you can enter into your merchant terminal.
- One Data Stream – remittance data can be sent to your clearinghouse, delivered directly into your practice management system or downloaded from the portal.
- One Portal – view payment and remittance information for 450+ payers all in one place.
- One Client Services Team – one number to call if you need help with any claim payments from payers in the Zelis Payment Network.
No specific software is needed to use Zelis. The Zelis Payments Portal is accessible through your web browser. For further automation Zelis can send data to your clearinghouse or directly into your current practice management system.
We’re here to support you from the start. Contact us by filling out the Provider Enrollment form or call 855.496.1571 and a Zelis enrollment advisor will be in touch to walk you through a seamless set up.
It depends on the size of your practice and the payment option you select during enrollment.
When you select the Virtual Credit Card (VCC) option, you will immediately receive virtual card payments for all future payments.
When selecting the ACH+ option, timing varies due to the steps involved in verifying account information. The process typically takes between 7-10 business days.
Our client services team is here to assist you with any questions post enrollment. You can contact them by phone at 877.828.8770 or email at [email protected].
We do. You can find training guides and videos to answer all your “How to” questions in the Payments Portal Help & Support section.
If you have forgotten your username contact Zelis Client Services at 877.828.8770 or email [email protected]. To ensure your information stays safe all username reset requests must be submitted through Client Services.
It happens to all of us. Follow this link and you will be instructed on how to retrieve your password.
We are here to help. Contact client services at 877.828.8770 or [email protected] and a Zelis representative will contact you to assist.
Zelis helps providers streamline their claim management process by offering a consolidated, secure platform to manage claim payment and remittance information from a network of 450+ payers. Information and payments are protected using a multi-layer security approach, backed by HITRUST certification. To support this complex infrastructure, ensure the safety and security of funds and data and make continuous improvements for providers, Zelis charges a fee for this service.