ZELIS PRIVACY & USAGE POLICY

INTRODUCTION

Zelis Healthcare, LLC, on behalf of itself and its subsidiaries, and together with its affiliate, RedCard Systems, LLC, collectively referred to as “Zelis”, values its customers and respects their privacy. This Privacy and Usage Policy applies to personal information that Zelis collects about you in the United States, including but not limited to data collected through Zelis’s Websites and/or mobile applications (collectively the “Website”). This information is used to improve your experience and to communicate with you about Zelis’s products, services and promotions. Neither your name nor any of your personal information is sold to any other non-affiliated company or agency. However, as described in greater detail below, Zelis may share your information under certain circumstances with business partners that help this site function or assist in fulfilling or servicing your needs, as well otherwise detailed below. Zelis encourages you to freely communicate with Zelis about questions or concerns about this Privacy Policy.

If applicable, personal information that Zelis collects about you outside of the United States shall be governed by separate privacy policies.

This policy describes the personal information Zelis collects about you, why Zelis collects it, how Zelis uses it, and when Zelis shares it with third parties. Zelis’s policy also describes the choices you can make about how Zelis collects and uses certain information. If Zelis’s information practices change, Zelis will post an updated policy on Zelis’s Website. You can tell if the policy has changed by checking the revision date that appears on this policy. Zelis shall not apply changes in Zelis’s policy retroactively to information collected from you under a prior policy if, in the reasonable exercise of Zelis’s discretion, Zelis determines that the changes substantively affect your rights, unless Zelis have given you notice of the changes of the policy and an opportunity to opt out. Zelis will provide this notice to you by email if Zelis have a current email address for you and otherwise by posting notice of the change prominently on the home page of Zelis’s Website.

 

INFORMATION ZELIS COLLECTS & HOW ZELIS USES IT

Zelis sometimes ask you for certain kinds of personal information to provide the services which Zelis offers. By providing your personal information as set forth herein, you are authorizing Zelis to store and use your information accordingly. This information may include, but shall not be limited to:

 

DISCLOSURE WITH YOUR CONSENT
Zelis may disclose your information with your advance consent to disclosure, which Zelis may obtain in a number of ways, including:

  • In writing;
  • Verbally;
  • Online, by clicking on a link or button; or
  • Pushing buttons on a phone dial pad.

When applicable to fulfill a request related to your use of Zelis’s Website(s) or Zelis’s Service Offerings, Zelis may share your personal information with third parties to fulfill such request(s) with your consent.

Zelis may share your information with third parties as necessary to provide administrative, technical, operational and/or maintenance support related to Zelis’s Website(s) or Zelis’s Service Offerings. Zelis may also share information with Zelis’s Related Entities, affiliates, agents, outside vendors or service providers to perform functions on Zelis’s behalf. When a third-party acts solely on Zelis’s behalf, Zelis uses Zelis’s reasonable commercial efforts to require that party to follow the privacy practices stated in this Privacy Policy or have complementary privacy protections to protect your information. Zelis does not share your information with unaffiliated third parties except as permitted to do so in this Privacy Policy.

 

DISCLOSURE WITHOUT YOUR CONSENT
In general, Zelis may disclose your information without your consent to disclosure when Zelis reasonably believes disclosure is appropriate in order to:

  • Comply with the law (e.g., lawful subpoena or court order);
  • Cooperate with or report to law enforcement agencies in investigations that involve users who use Zelis’s Website(s) or Service Offerings for activities that are or may be reasonably perceived as illegal or illegitimate activities;
  • Enforce or apply agreements that apply to Zelis’s Website(s) or Zelis’s Service Offerings; or
  • Enforce or protect Zelis’s rights or property or that of Zelis’s related entities and affiliates, including respective officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors (e.g., to address allegations about fraudulent or unlawful activity related to use of a Service Offering).

Zelis may share your information between Zelis’s related entities where it is necessary to support, improve, develop or otherwise provide the Website(s) or Service Offerings to you.

 

DISCLOSURE RELATED TO BUSINESS EVENTS
Information about Zelis’s Visitors and Clients, including personal information, may be disclosed as part of a merger, acquisition, public offering or sale of Zelis’s assets. It may also be disclosed in the unlikely event of insolvency, bankruptcy, or receivership in which personally identifiable information would be transferred as one of the business assets of Zelis.

 

EMAIL LIST
You may also sign up on the Website to receive promotional emails or other informational content such as White Papers from Zelis. To sign up, Zelis may ask for information such as your name, email address, mailing address, telephone number, gender, age, birthday and preferences. Subscriptions to the email list can be cancelled at any time.

 

REMOVAL FROM LISTS

To be removed from Zelis’s marketing list, please email Zelis at inquiries@zelis.com. You may also click the unsubscribe button found at the bottom of the emails in order to be removed from emails that Zelis send you. Please allow Zelis at least ten (10) business days from when the request was received to complete the removal, as some of Zelis’s promotions may already have been in process before you submitted your request.

 

INFORMATION ZELIS COLLECT BY AUTOMATED MEANS

COOKIES
Zelis may collect information about your browser, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about how you browse Zelis’s Website.

Zelis may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your device. Cookies contain information that is transferred to your device’s hard drive.

Cookies help Zelis to improve Zelis’s Website and to deliver a better and more customized service. They enable Zelis:

  • To estimate usage numbers and patterns
  • To store information about your preferences, and to allow Zelis to customize Zelis’s Website according to your individual interests.
  • To speed up your searches.
  • To recognize you when you return to Zelis’s Website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website or unable to avail yourself of some of Zelis’s services. Unless you have adjusted your browser setting so that it will refuse cookies, Zelis’s system may issue cookies when you log on to Zelis’s Website. Additionally, if a browser is set to issue a “do not track” signal, Zelis will not place tracking cookies on this browser.

 

PIXEL TAGS

Zelis also uses “pixel tags” (sometimes called “Internet tags”, “web beacons” or “clear GIFS”), which are tiny graphic images, on Zelis’s Website. Pixel tags help Zelis analyze Zelis’s customers’ online behavior and measure the effectiveness of Zelis’s Website and Zelis’s advertising. Zelis works with service providers that help Zelis track, collect, and analyze this information.

Pixel tags on Zelis’s Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your device’s IP address, your browser type, your operating system, date and time information, and other technical information about your device. Zelis may also track certain information about the identity of the Website you visited immediately before coming to Zelis’s site. Zelis does not otherwise track any information about your use of other Websites.

Pixel tags and cookies in Zelis’s emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from Zelis.

Zelis also works with business partners that use tracking technologies to deliver advertisements on Zelis’s behalf across the Internet. These companies may collect information about your visits to Zelis’s Website, and your interaction with Zelis’s advertising and other communications.

Zelis may combine the information Zelis collects through cookies and pixel tags with other information Zelis has collected from you. This information may be used to improve Zelis’s Website, to personalize your online experience, to help Zelis delivers information to you, to determine the effectiveness of Zelis’s advertising, and for other internal business purposes.

 

SOCIAL MEDIA WIDGETS

Some pages of Zelis’s Website may include third party social media widgets that you may choose to use to allow the exchange of your information between those third- party social media sites and Zelis’s Website. These features may collect your IP address, which page you are visiting on Zelis’s Website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on Zelis’s Website. Your interactions with these features are governed by the privacy policy of the company providing it.

 

USE OF YOUR PERSONAL INFORMATION

Zelis uses the combined information Zelis collects from you for various online purposes, including:

  • to process transactions upon their request.
  • to generally improve the content and layout of Zelis’s Services;
  • to evaluate your experience with the Website;
  • to notify you about updates to Zelis’s Services;
  • to contact you for marketing purposes;
  • to comply with Zelis’s legal obligations, policies and procedures and prevent, investigate, or provide notice of fraud, unlawful or criminal activity, or unauthorized access to or use of information, Zelis’s Services or data systems; or for internal administrative and analytics purposes;
  • to investigate and resolve disputes and security issues and enforcing Zelis’s Terms of Use and other agreements; and
  • any other lawful, legitimate business purpose.

 

OTHERS WITH WHOM ZELIS MAY SHARE YOUR INFORMATION

SERVICE PROVIDERS

Zelis may disclose information to outside companies that help Zelis brings you the products and services Zelis offer. For example, Zelis may work with an outside company to: (a) manage a database of customer information; (b) assist Zelis in distributing emails; (c) assist Zelis with direct marketing and data collection; (d) provide Zelis data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone; and (g) provide other services designed to assist Zelis in maximizing Zelis’s business potential. Zelis requires that these outside companies agree to keep confidential all information Zelis shares with them and to use the information only to perform their obligations in the agreements and in a manner consistent with this Privacy and Usage Policy.

 

LEGAL COMPLIANCE

Zelis may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of Zelis’s Website, to limit Zelis’s legal liability and protect Zelis’s rights or to protect the rights, property or safety of visitors of this Website or the public.

 

LINKS TO OTHER SITES

While visiting Zelis’s Website, you may link to sites operated by Zelis’s business partners or other third parties. This does not mean that Zelis endorse these sites. Zelis does not make any representations or warranties about any Website you may access through the Zelis Website. They are independent from Zelis, and Zelis has no control over, or responsibility for, their information or activities.

In addition, Zelis’s privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Zelis Privacy and Usage Policy. Please make sure you understand the other site’s privacy policy before providing personal information.

 

SECURITY

Zelis uses commercially reasonable measures to keep your information private and safe. Zelis takes appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information Zelis collects, including limiting the number of people who have physical access to Zelis’s database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is Zelis’s policy to never send your personally identifiable information via email. Zelis’s customer service center also operates over a private, secure network. Please note, however, that email is not encrypted and is not considered to be a secure means of transmitting personally identifiable information.

Unfortunately, despite Zelis’s best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While Zelis will use commercially reasonable means to ensure the security of information you transmit to Zelis, Zelis cannot guarantee that such information will not be intercepted by third parties. Zelis may, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.

 

“SPOOFING” AND “PHISHING”

“Spoofing” or “Phishing” are common Internet scams. These may occur when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that Zelis will NEVER send you an email requesting you to verify credit card or bank information or any other personally identifiable information. If you ever receive an email that appears to be from Zelis requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to Zelis at inquiries@zelis.com, as Zelis will endeavor to investigate all instances of possible Internet fraud.

 

CHILDREN’S PRIVACY

Zelis’s Website is not meant for children. Zelis does not intentionally collect any personal information from children under the age of thirteen and will dispose of any such information if Zelis becomes aware that it has been provided to Zelis. Zelis’s online contests or sweepstakes are restricted to entrants who are at least 18 years old or the age of majority in the jurisdiction where they are located, whichever is greater.

 

CALIFORNIA PRIVACY RIGHTS

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask Zelis for a notice describing what categories of personal information Zelis shares with third parties or corporate affiliates for those third parties’ or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Zelis Healthcare, LLC., 2 Crossroads Drive, Bedminster, NJ 07921, Attn: Marketing Manager, Digital Communications or by email to inquiries@zelis.com. Please allow thirty (30) days for a response.

 

YOUR CONSENT

You acknowledge that this Privacy and Usage Policy is part of the Terms of Use and you agree: (1) that using Zelis’s Website signifies your assent to Zelis’s Privacy and Usage Policy and related terms of use provided above; (2) that such policy is subject to all applicable laws; and (3) your use is undertaken at your own risk. Zelis reserves the right to change this Privacy and Usage Policy at any time, without advance notice. As described above, if Zelis decides to change Zelis’s Privacy and Usage Policy, Zelis will post those changes on this page so that you are aware of what information Zelis collects, how Zelis uses it and under what circumstances Zelis discloses it. In the event of a corporate reorganization or asset transfer, your personal information may also be transferred. However, use of your personal information will remain subject to this Privacy and Usage Policy. By giving Zelis your personal information, you consent to those transfers occurring.

 

YOUR RIGHTS AND CHOICES

General. This section is subject to specific disclosures on privacy rights set forth below. Zelis is committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the transfer of your personal information (as applicable). If you would like to make a request, cancel your account or request Zelis deletes or no longer uses your account information to provide you Services, please contact Zelis at inquiries@zelis.com.

Opt-Out from Cookies. If you would like to opt-out from having Zelis collect any data about you in connection with Zelis’s Technology, please click here. When you opt out, Zelis will place an opt-out cookie on your computer. The opt-out cookie tells Zelis not to collect your Non-PII to tailor Zelis’s online advertising campaigns. Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice. Please also note that if you choose to disable this function, your online experience may be diminished, and some features may not work as they were intended.

The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from Zelis’s data and advertising partners. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at https://youradchoices.com/ and at http://www.networkadvertising.org/choices/.

Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time which will aid you in making informed decisions.

The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool: https://tools.google.com/dlpage/gaoptout.  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

Your Account. If you are a registered user and would like to review, correct and edit your personal information, contact Zelis by going to www.zelis.com/contact-Zelis and filling out  the form.

Website Information. If you would like Zelis to update, correct, delete, or deactivate any PII that you have provided to Zelis on this Website, please resubmit your contact information on the Contact Zelis.

Communications. If Zelis uses your information to send you news, information, surveys or other communications about Zelis’s products and services, you will have the option of opting out and/or unsubscribing from such communications by clicking the unsubscribe link within the email. Generally, you may not opt-out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Additional Rights. Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.

 

HOW TO CONTACT ZELIS

If you have any questions about your privacy or security on Zelis’s Website, please contact Zelis at inquiries@zelis.com.