Provider Payments
Meet providers where they are and tap into a payments experience legacy approaches can’t match.
Modernize Your Healthcare Payments Solution
Unify claims payments, data and communications with the
Zelis Advanced Payments Platform℠.
Healthcare Payments, Built Around Your Challenges
Centralized payment control
Efficiently manage all payments, disbursements and communications from one place.
Flexible payment configuration
Configure payments and communications your way — without rigid templates or heavy IT lift.
Intelligent, seamless orchestration
Automate payment and communication workflows with real-time intelligence that reduces friction.
Scalable architecture
Scale to support evolving payee and payment demands without added complexity or cost.
Secure transactions
Protect every transaction with fraud detection, MFA and other safeguards.
Real-time data and reports
Support a wide range of claims file types and connect effortlessly via API Gateway.
Solve Your Healthcare Payments Challenges
Cut complexity with an integrated healthcare payments platform.
Measurable Results for Health Plans
Demonstrated healthcare payments outcomes for payers
$300B+
Payment volume
1B+
Annual communications
As of 12/31/2025.
Healthcare Payments Products
Member Disbursements
Streamline member disbursements with secure, flexible and modern disbursement options.
Claims Communications
Deliver clear, personalized explanation of benefits (EOBs) to support member comprehension.
Enrollment Communications
Make enrollment easier with customizable print and digital ID cards.
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B2B Provider Payments: Customer Success (ZAPP + ZAPP Edge)
Learn how one payer reached 70% EFT adoption, cut $400K in print and postage costs, and improved operations using advanced payment solutions.
Read more -
How one health system manages high payment volume in half the time
See how one large health system cut payment reconciliation time in half and streamlined high-volume payments with Zelis.
Read more
Healthcare Payments Resources
P&C Medical Payments: Stop the Fragmentation
Bodily injury now tops 26% of auto claims costs. See the 4 fault lines driving P&C medical payment fragmentation — and how a connected model fixes it.
Payment Integrity’s AI Moment: IDC Spotlight
See how AI is shifting payment integrity from post-pay recovery to pre-pay prevention. Download the IDC Spotlight report to see what's next.
The Infrastructure Behind Clear Member Communications
Clear EOBs, ID cards and enrollment materials start with connected claims data, compliance expertise and resilient operations behind the scenes.
Frequently Asked Questions About ZAPP
ZAPP is a modern healthcare payments solution designed to unify and simplify the claims journey. As a single, integrated platform, ZAPP brings together all payments, communications, providers, and members to improve efficiency and enhance the payment experience.
The platform streamlines complex workflows by consolidating every payment, data file, and communication into one point of control. This helps health plans reduce vendor fragmentation and realize significant operational efficiencies. ZAPP’s flexible, smart orchestration adapts to the needs of providers and members, allowing for easy payments workflows without extensive IT support. Built on a modern architecture, the platform scales to support business growth and integrates seamlessly with partners.
ZAPP is recognized as the Best Overall Healthcare Provider Payments Solution Provider by the MedTech Breakthrough Awards.
Core capabilities include:
- Provider Payments: A solution built to reduce costs and operational complexity.
- Member Disbursements: Streamlined and secure payment options for members.
- Premium Payments: Seamless collection and management of premium payments.
- Claims and Enrollment Communications: Intelligent and personalized communications to enhance understanding and streamline processes.
ZAPP delivers measurable outcomes for health plans, including:
- The ability to consolidate fragmented payment systems and workflows that often span five to seven vendors — reducing vendor management overhead and operational complexity without heavy IT involvement.
- Meaningful increases in payer revenue, while accelerating electronic funds transfer (EFT/ACH) adoption faster than the industry average to shift volume to lower-cost digital payments.
- Seamless scaling across partners, payment types, and regulatory changes — without adding infrastructure bloat — so plans can modernize with confidence over time.
ZAPP supports a comprehensive range of payment modalities that give health plans flexible options to meet different payment needs and preferences, including:
- Standard ACH
- Premium ACH powered by ZAPP Edge
- Virtual card (VCC)
- Digital and physical prepaid cards
- Wallet-enabled payments through Apple Pay and Google Pay
ZAPP improves efficiency by bringing payments and communications into a single point of control for health plans. Its flexible, rules-based workflows automate payment processing and coordination across systems, while modern architecture enables seamless integration without added complexity. This reduces manual work, improves payment accuracy and reconciliation for finance and operations teams, and increases transparency across the payment lifecycle.
Yes, security is a core component of the platform. ZAPP protects every transaction with advanced fraud detection, multi-factor authentication (MFA), and other security measures to ensure payments and data are secure.
