S365
Guide members to the right providers with cost comparison and other demographic data.
Member Engagement Solutions
Help members find care, compare costs, make confident healthcare choices and share in the savings.
Designed for Your Member Challenges
Too many choices
Members need clearer ways to find care that fits their needs.
Unclear costs
Cost confusion makes it harder to compare options with confidence.
Low engagement
Members often need timely support, guidance and helpful reminders.
Compliance pressure
Payers need to meet NSA and TiC needs while improving the experience.
Explore Member Engagement Solutions
SmartShopper®
Reward members for searching for and getting high-value, lower-cost care that’s right for them.
Mobile Member Connect®
Connect members with one app to find care, compare costs and manage benefits.
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Better Outcomes Before IDR: A TPA Case Study in NSA Performance
Explore how to use AI and automation improve healthcare claims management and how collaborating with experts can help.
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Proven Savings with SmartShopper
Discover the findings of the Wakely report, highlighting savings of $552 through SmartShopper participation and care transparency.
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Zelis Health Bill Assist℠ helped cut $52,000 in medical costs
Discover how expert advocacy and support from Zelis Health Bill Assist helped one member save $51,000 on an out-of-network medical bill.
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Member Engagement Resources
The Infrastructure Behind Clear Member Communications
Clear EOBs, ID cards and enrollment materials start with connected claims data, compliance expertise and resilient operations behind the scenes.
Zelis Named a Strong Performer in The Forrester Wave™
Zelis has been recognized as a Strong Performer in The Forrester Wave™: Customer Experience Platforms for Healthcare, Q1 2026.
Cost Transparency and Consumer Behavior: An Analysis of Consumer Responses to Pricing
Study on healthcare cost transparency and consumer behavior. Learn how pricing clarity shapes care choices, trust, engagement, employer value.
Member Engagement FAQs
Member engagement solutions help members understand their options, find care, compare costs and get rewarded for searching for and using high-value, low cost providers.
Zelis helps members search for providers, evaluate care options, compare costs and get support when they need help choosing care.
Member engagement can guide members toward high-value care, support smarter choices and reduce avoidable healthcare spending.
Zelis offers S365, SmartShopper® and Mobile Member Connect® to support provider search, rewards, provider data and mobile engagement.
Better member engagement helps improve satisfaction, support compliance and give members clearer paths to care when decisions matter most.
