Enrollment Communications
Produce ID cards and enrollment materials that build trust and reduce friction from day one.
Member Communications with Zelis®
Deliver the right information to every member, every time — reducing confusion and building trust.
Close the Gaps In Your Member Communications
Improve health literacy
Replace jargon-heavy EOBs with clear language that drives confident action.
Deliver personalized communications
Move beyond generic materials to timely messages tailored to each member's plan.
Scale while staying compliant
Meet accessibility, regulatory and NSA requirements as your volume grows.
Zelis® Member Communications Solutions
Claims Communications
Deliver accurate, multi-channel EOBs and cost estimates that reduce member confusion.
Member Engagement
Turn communications into lasting trust ─ improving satisfaction and outcomes at every touchpoint.
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Better Outcomes Before IDR: A TPA Case Study in NSA Performance
Explore how to use AI and automation improve healthcare claims management and how collaborating with experts can help.
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Proven Savings with SmartShopper
Discover the findings of the Wakely report, highlighting savings of $552 through SmartShopper participation and care transparency.
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Zelis Health Bill Assist℠ helped cut $52,000 in medical costs
Discover how expert advocacy and support from Zelis Health Bill Assist helped one member save $51,000 on an out-of-network medical bill.
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How one health system manages high payment volume in half the time
See how one large health system cut payment reconciliation time in half and streamlined high-volume payments with Zelis.
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Member Communications Resources
Insights for Every Role: Using Claims Data to Stop Denials
Learn how providers can use claims data to prevent denials, accelerate cash flow, and improve financial performance.
CMS Proposes Major Updates to Health Care Price Transparency Rules
On December 19th, The Centers for Medicare & Medicaid Services (CMS), in collaboration with other agencies, announced proposed updates to the healthcare price Transparency in Coverage (TiC) rules introduced during…
