Enrollment Communications
Produce ID cards and enrollment materials that build trust and reduce friction from day one.
Member Communications with Zelis®
Deliver the right information to every member, every time — reducing confusion and building trust.
Close the Gaps In Your Member Communications
Improve health literacy
Replace jargon-heavy EOBs with clear language that drives confident action.
Deliver personalized communications
Move beyond generic materials to timely messages tailored to each member's plan.
Scale while staying compliant
Meet accessibility, regulatory and NSA requirements as your volume grows.
Zelis® Member Communications Solutions
Claims Communications
Deliver accurate, multi-channel EOBs and cost estimates that reduce member confusion.
Member Engagement
Turn communications into lasting trust ─ improving satisfaction and outcomes at every touchpoint.
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Better Outcomes Before IDR: A TPA Case Study in NSA Performance
Explore how to use AI and automation improve healthcare claims management and how collaborating with experts can help.
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Proven Savings with SmartShopper
Discover the findings of the Wakely report, highlighting savings of $552 through SmartShopper participation and care transparency.
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Zelis Health Bill Assist℠ helped cut $52,000 in medical costs
Discover how expert advocacy and support from Zelis Health Bill Assist helped one member save $51,000 on an out-of-network medical bill.
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Member Communications Resources
The Infrastructure Behind Clear Member Communications
Clear EOBs, ID cards and enrollment materials start with connected claims data, compliance expertise and resilient operations behind the scenes.
Zelis® Brings Clarity to Healthcare Costs
Zelis announces an expanded approach to member communications that provides health plans with greater financial context to healthcare claims, payments and benefits.
Cost Transparency and Consumer Behavior: An Analysis of Consumer Responses to Pricing
Study on healthcare cost transparency and consumer behavior. Learn how pricing clarity shapes care choices, trust, engagement, employer value.
