AI Adoption Is Up. But Healthcare Is Still Complex.
A report in the State of the Healthcare Financial Experience Series
Healthcare is modernizing. So why isn’t it getting simpler?
Healthcare organizations are investing in AI, automation and digital technology — and seeing measurable progress.
But new research from Zelis and Datos Insights reveals a disconnect: Healthcare hasn’t gotten simpler. What’s getting in the way?
See what 500+ payer and provider leaders say about:
- Where AI is delivering value
- What’s limiting its impact
- Why faster processes don’t always simplify experiences
- Where manual work and friction persist
See what the findings reveal about healthcare’s next technology frontier.
Download the report
Moving Toward Clarity and Connection
The research makes one point clear: incremental improvements are no longer enough. Progress calls for a more unified approach, where transparency, a seamless digital experience and shared goals work together.
When networks, pricing, claims and payments are connected, organizations do more than reduce pain points. They build a financial experience that empowers better decisions and delivers measurable results.