The Blind Spot in Payment Modernization
A Report in the State of the Healthcare Financial Experience Series
Faster payments solved one problem. The work around them is still there.
Digital payments have made healthcare payments faster. But for many payers and providers, they haven’t made them easier.
93% of providers and 88% of payers say digital payments have improved speed. Yet manual work still surrounds the payment — tracking missing payments, reconciling discrepancies and piecing together the information needed to understand what happened.
Payers see progress. Providers see more work left to do. That disconnect matters.
A 2026 Datos Insights survey, commissioned by Zelis®, asked 200 payers and 310 providers where payment modernization is working, where friction remains and what it will take to close the gap.
Inside the report:
- Why payers and providers see payment progress differently
- Where digital adoption still leaves manual work behind
- Which gaps are creating the most provider friction
- Three priorities for building a more connected payment experience
Download the report
Moving Toward Clarity and Connection
The research makes one point clear: incremental improvements are no longer enough. Progress calls for a more unified approach, where transparency, a seamless digital experience and shared goals work together.
When networks, pricing, claims and payments are connected, organizations do more than reduce pain points. They build a financial experience that empowers better decisions and delivers measurable results.