September 17, 2026

Zelis^® Brings Clarity to Healthcare Costs

Zelis makes healthcare financial information more accessible through clearer, connected member communications

Members need clear information to understand their coverage and the financial implications of their care. When claims and billing information are difficult to understand, it contributes to more member service calls, billing disputes, delayed payments and financial stress. That results in greater administrative burden and costs.

Zelis operates across the healthcare financial journey and connects into the systems and workflows where claims, payments, and clinical information originate. With this level of integrated insight, the company helps preserve the meaning and accuracy of information as it moves from claims processing and adjudication to the member.

“Members should not have to piece together what happened, what was covered, what they may owe and what to do next,” said Yusuf Qasim, President of Payments at Zelis. “Clear communication starts with preserving the healthcare and financial context behind it. Zelis has a unique opportunity to connect that context with the communications members receive, helping health plans make complex financial interactions easier to understand and act on.”

Bringing Healthcare Context Through to the Member

Zelis supports the member communications experience across four interconnected areas:

• Healthcare transaction context: Visibilityand consistency across claims logic, payments and post-adjudication workflows preserves the meaning behind the information communicated to members.
• End-to-end visibility and control: Connecting information, processes and communications workflows helps health plans reducehandoffs and fragmentation from transaction through delivery.
• Healthcare expertise: Industry-specific knowledge enables compliance across print and digital channels.
• Scale and operational resilience: Physical and digital infrastructureunderpins complex, time-sensitive member communications at scale.

To support multi-channel communications at scale, Zelis is expanding its physical infrastructure with a new company-operated production facility in Phoenix, Arizona. It joins an existing operation in St. Louis, Missouri. The two-site model adds production capacity, geographic redundancy, and routing flexibility for high-volume and time-sensitive communications such as ID cards, EOBs, letters and notices during periods of increased demand such as annual enrollment.

“The new Phoenix facility strengthens the operational foundation behind the member experience,” Qasim said. “Scale and resiliency matter, but they are most valuable when paired with an understanding of the healthcare information being communicated. Zelis brings those pieces together—the claims and payment context, healthcare expertise and communications infrastructure—so health plans can make complex information clearer for the members they serve.”

Zelis Member Communications capabilities span physical and digital communications, along with price transparency, member navigation and other member-facing solutions supporting 71 million health plan members.

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