Better Outcomes Before IDR: A TPA Case Study in NSA Performance
Explore how to use AI and automation improve healthcare claims management and how collaborating with experts can help.
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Zelis Mobile Member Connect®
Help members find care, compare costs and manage benefits in one easy-to-use app.
Make Member Journeys Seamless
Find care faster
Help members find in-network providers, compare options and choose with confidence.
Show benefits clearly
Give members access to ID cards, plan details and claims anytime.
Track claims live
Show claims, EOBs, coverage, costs and spending in one simple view.
See What Seamless Feels Like
Scroll to explore how Mobile Member Connect® supports smarter, smoother member journeys.
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Care Navigation
Find in-network providers, get cost estimates, compare your options and choose with confidence.
Digital Benefits
Access ID cards, plan details and claims anytime.
Claims Transparency
Gain live visibility into claims, EOBs, coverage, costs and spending.
Secure messaging
Message your TPA or care team safely in real time.
Telehealth Integration
Connect with virtual care providers instantly — no extra logins required.
Unified Experience
Enjoy the same, simple experience on desktop or mobile.
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Proven Savings with SmartShopper
Discover the findings of the Wakely report, highlighting savings of $552 through SmartShopper participation and care transparency.
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Zelis Health Bill Assist℠ helped cut $52,000 in medical costs
Discover how expert advocacy and support from Zelis Health Bill Assist helped one member save $51,000 on an out-of-network medical bill.
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Member Engagement Resources
The Infrastructure Behind Clear Member Communications
Clear EOBs, ID cards and enrollment materials start with connected claims data, compliance expertise and resilient operations behind the scenes.
Zelis Named a Strong Performer in The Forrester Wave™
Zelis has been recognized as a Strong Performer in The Forrester Wave™: Customer Experience Platforms for Healthcare, Q1 2026.
Cost Transparency and Consumer Behavior: An Analysis of Consumer Responses to Pricing
Study on healthcare cost transparency and consumer behavior. Learn how pricing clarity shapes care choices, trust, engagement, employer value.
Mobile Member Connect® FAQs
Zelis Mobile Member Connect® is a member engagement app that helps members find providers, compare costs, view benefits, track claims and manage care all from one place.
It gives members a simple way to access ID cards, plan details, claims, EOBs, cost estimates, provider search, telehealth, AI-powered chat and secure messaging.
Most organizations start with core features and expand over time. Implementation is designed to be fast and flexible.
Yes. Zelis Mobile Member Connect® supports Transparency in Coverage requirements when paired with the right plan data and configuration.
Its API-first framework connects with existing portals and workflows so teams can add mobile-first engagement without major disruption.
Zelis Mobile Member Connect® helps health plans and TPAs deliver a modern member experience that improves clarity, confidence and engagement for their members.
