Zelis Named a Strong Performer in The Forrester Wave™: Customer Experience Platforms for Healthcare, Q1 2026
Zelis has been recognized as a Strong Performer in The Forrester Wave™: Customer Experience Platforms for Healthcare, Q1 2026.
“Zelis is a good choice for health plans seeking a broad, integrated ecosystem to help them guide members to lower-cost, high-quality care and improve satisfaction, cost transparency, and activation.” -The Forrester Wave™: Customer Experience Platforms for Healthcare, Q1 2026, authored by Arielle Trzcinski, Principal Analyst at Forrester.
Forrester evaluated Zelis’ member engagement and transparency solutions including S365®, SmartShopper® and Mobile Member Connect®. We believe our continued commitment to evolve these solutions to meet market needs demonstrates our commitment to improving the increasingly critical pre-care financial journey.
Zelis was given the highest possible scores in five criteria, including:
- Vision — Our clear, forward-looking strategy is focused on improving the pre-care financial journey
- Find Care — We enable members to identify high-quality, lower-cost care with confidence
- Behavior Change Incentives — Our differentiated engagement and rewards capabilities drive sustained member action
The Forrester Wave™ is an independent evaluation of the top vendors in the market, assessed across strategy, current offering and customer feedback. Vendors included in a Wave are those Forrester has determined to be the most significant options for buyers today. To us, our placement as a Strong Performer reinforces Zelis’ position as a trusted partner to plans seeking to elevate their member experience.
With over a third of employers reporting being likely or very likely to switch their primary insurance carrier in the next year (source), we understand our payer clients are feeling the pressure to deliver a flexible and tailored member experience. To learn more about how Zelis can help, click here or connect with a representative here.
The Forrester Wave™: Customer Experience Platforms for Healthcare, Q1 2026 is available to Forrester subscribers.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
About Zelis
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top 5 national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Learn more at Zelis.com and follow us on LinkedIn to get the latest news.
