SmartShopper
A guided healthcare shopping experience that is a trusted source for healthcare cost transparency.
The program empowers employees to make high-value healthcare choices, reduce their out-of-pocket expenses, and get rewarded in cash.
By encouraging employees to shop for care, SmartShopper reduces total healthcare costs for employers and payers by guiding employees towards high-value care experiences for their specific needs.
How it works:
1. Shop for Care
Employees are provided high-value care options and corresponding incentives
2. Schedule Appointment
Online or with a live concierge support (included for every employee)
3. Earn Cash
Employees receive cash after completing the scheduled appointment
Available Integrated or Freestanding
Delivered as a freestanding web application or as an integrated program within S365™.
Concierge Support Services Included
Meeting employees where they are, the concierge team delivers full service, personalized support through phone, chat, or online, helping employees find and schedule care.
Complete Digital Engagement Strategy
A complete digital engagement strategy that removes administrative burdens from HR departments to encourage employees to utilize the program.
Get our latest Performance & Savings Report
Concierge services
We offer one-on-one personal support to walk members through their healthcare journey. We can guide them to the right care at the right place and even help them earn a financial reward.
Routine procedure selection support and advice
In routine care situations, our advisors explain the merits of alternative lower-cost service while assisting in changing authorizations. They advise on the selection of multiple provider or site-of-care options, assist in scheduling and confirming appointments, and follow up post-procedure to confirm everything went as expected.
Dynamic IncentivesTM
Dynamically set incentives based on a pre-determined percentage of savings instead of pre-determined dollar amounts. As an alternative to static incentives, provide your members incentives based on the straight average of the low-cost options available
in a particular shopping event.
This solution increases the number of incentivized location options, which increases the likelihood that when members shop, they choose lower-cost options. As a result, both members and their employers share in more savings.
What Members Say About Our Concierge Experience
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Learn how SmartShopper can drive savings.
