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Solutions / Member Engagement / SmartShopper


A guided healthcare shopping experience that is a trusted source for healthcare cost transparency.

The program empowers employees to make high-value healthcare choices, reduce their out-of-pocket expenses, and get rewarded in cash. 

By encouraging employees to shop for care, SmartShopper reduces total healthcare costs for employers and payers by guiding employees towards high-value care experiences for their specific needs.

How it works:

1. Shop for Care

Employees are provided high-value care options and corresponding incentives

2. Schedule Appointment

Online or with a live concierge support (included for every employee)

3. Earn Cash

Employees receive cash after completing the scheduled appointment

Available Integrated or Freestanding

Delivered as a freestanding web application or as an integrated program within S365™.

Concierge Support Services Included

Meeting employees where they are, the concierge team delivers full service, personalized support through phone, chat, or online, helping employees find and schedule care.

Complete Digital Engagement Strategy

A complete digital engagement strategy that removes administrative burdens from HR departments to encourage employees to utilize the program.

$ 528
average claim savings
$ 92
average employee reward
2.4 :1
Program ROI

Get our latest Performance & Savings Report

Concierge services

We offer one-on-one personal support to walk members through their healthcare journey. We can guide them to the right care at the right place and even help them earn a financial reward.

Routine procedure selection support and advice

In routine care situations, our advisors explain the merits of alternative lower-cost service while assisting in changing authorizations. They advise on the selection of multiple provider or site-of-care options, assist in scheduling and confirming appointments, and follow up post-procedure to confirm everything went as expected. 

Dynamic IncentivesTM

Dynamically set incentives based on a pre-determined percentage of savings instead of pre-determined dollar amounts. As an alternative to static incentives, provide your members incentives based on the straight average of the low-cost options available
in a particular shopping event.

This solution increases the number of incentivized location options, which increases the likelihood that when members shop, they choose lower-cost options. As a result, both members and their employers share in more savings.

What Members Say About Our Concierge Experience

“I would give the Personal Assistant Team 10 stars! Their service is excellent. They find my facilities nearby, update me on new procedures, and guide me through what I might need. Tell them I say thank you!”
Laura, 43
Nashville, TN
“My husband and I just used SmartShopper to schedule our annual procedures. The provider was wonderful and we earned $150 cash back! 100% recommend.
Susan and Tom
Charlotte, NC
“This is my first experience with Smart Shopper and was greeted by Shannon (Personal Assistant) who was a tremendous assistance. My first experience has been a pleasure!
Amber, 56
Fort Worth, TX
Happy to find a facility that helps control costs. Tired of out of pocket expenses that aren’t covered by insurance and the procedure costs range is amazing over priced by some facilities.”
Charlotte, 55
Rochester, NH

Take the Next Step

Learn how SmartShopper can drive savings.

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