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Solutions / Payments Optimization / Enrollment Communications
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Enrollment Communications

Engage members right from the start with NSA-compliant ID cards.

Enrollment Communications Product UI

Boost member satisfaction with clear, usable ID cards and enrollment materials.

At Zelis, we’re working hard to make your member enrollment communications simple, clear and concise. We’ve developed a proprietary platform to simplify design and streamline distribution to ensure your members have the information they need when they need it.

Even better, our DOCS® platform takes data from multiple sources and ensures every piece of communication – from ID cards to EOBs – includes the most accurate possible information.

Even before the No Surprises Act (NSA), we were committed to putting critical information like co-pays and deductibles front and center. Now, we’re adding new fields that will help you meet both your internal design standards and comply with the new NSA law before it takes effect in 2022.

woman showing insurance card at front desk of provider

Trusted Enrollment Communications

Give members a single source for plan information, including deductibles, co-pays and requirements.

Self-Service Platform

The Zelis DOCS® platform lets you fully customize your ID cards, EOBs and other communications and produce new materials on demand.

Ensure Security

Zelis protects member data across the entire digital and paper communication chain.

Full NSA Compliance

Deliver helpful, compliant enrollment materials to members in advance of the 2022 deadline.

For Payers

Zelis Enrollment Communications empowers you to:

  • Customize print and electronic ID cards and enrollment materials
  • Ensure accuracy of data cross the communications chain
  • Produce enrollment communications on demand
  • Deliver materials based on plan or member preference
  • Create NSA-compliant materials quickly and easily

See how we’re transforming claims communications, too.

Receptionist receiving insurance card of patient

Zelis by the Numbers

A healthcare communications snapshot:

30 %
of consumers place high value on health plan communications
56 %
of patients had a negative experience due to billing confusion
74 %
of consumers are confused by EOBs and medical bills


Enrollment Communcations in action.

Take the Next Step

Enroll with Zelis and streamline every payment.

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