Boost member satisfaction with clear, usable ID cards and enrollment materials.
At Zelis, we’re working hard to make your member enrollment communications simple, clear and concise. We’ve developed a proprietary platform to simplify design and streamline distribution to ensure your members have the information they need when they need it.
Even better, our DOCS® platform takes data from multiple sources and ensures every piece of communication – from ID cards to EOBs – includes the most accurate possible information.
Even before the No Surprises Act (NSA), we were committed to putting critical information like co-pays and deductibles front and center. Now, we’re adding new fields that will help you meet both your internal design standards and comply with the new NSA law before it takes effect in 2022.
Trusted Enrollment Communications
Give members a single source for plan information, including deductibles, co-pays and requirements.
Self-Service Platform
The Zelis DOCS® platform lets you fully customize your ID cards, EOBs and other communications and produce new materials on demand.
Ensure Security
Zelis protects member data across the entire digital and paper communication chain.
Full NSA Compliance
Deliver helpful, compliant enrollment materials to members in advance of the 2022 deadline.
For Payers
Zelis Enrollment Communications empowers you to:
Customize print and electronic ID cards and enrollment materials
Ensure accuracy of data cross the communications chain
Produce enrollment communications on demand
Deliver materials based on plan or member preference
of consumers place high value on health plan communications
56%
of patients had a negative experience due to billing confusion
74%
of consumers are confused by EOBs and medical bills
Testimonials
Enrollment Communcations in action.
“Zelis provides outstanding customer service, exuding integrity, initiative, good judgment and teamwork. Zelis has been true partner, demonstrating a flexibility and creativity which has enabled us address the needs of our population. This kind of partnership strengthens the value proposition we bring to the market. They’ve also helped us to become compliant with regulatory requirements, bringing capabilities to us that we did not have in-house.”
– Eric, Director at TPA
“Zelis makes doing business easy. Our clients are saving so much money on their claims spend that they are asking for new products. It’s a rare treat to sit down with a client that hasn’t bought a new solution in years and is now asking for “what’s next?”. That builds loyalty.”
– Craig, COO of TPA
“From the beginning, when you start the partnership, the Zelis team tells you exactly what to expect. They form a partnership by understanding your business and seeing what your needs are. They earned our trust.”
