Provider Payments
Meet complex provider payments needs at scale, delivering a premium experience that legacy provider payments approaches can’t match.
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Modernize Your Healthcare Payments Solution
Unify claims payments, data and communications for providers and members with the Zelis Advanced Payments PlatformSM — and realize healthcare payment efficiencies like never before.
Designed for Your Challenges
Say Goodbye to Healthcare Payments Complexity
Centralized Payment Control
Manage all provider payments and member disbursements and communications from one place — cutting the costs of managing multiple vendors and improving efficiency.
Flexible Payment Configuration
Configure payments and communications your way — without rigid templates or heavy IT lift.
Intelligent, Seamless Orchestration
Automate payment and communication workflows with real-time intelligence that simplifies routing and reduces friction.
Scalable Payments
Platform
Scale to support evolving payee, payment, and regulatory demands — without added operational complexity and cost.
Healthcare Payments Products
Proven Impact
Digitizing Millions of Payer-to-Provider Payments with Ease
One health plan used ZAPP to save $5.5 million in administrative costs, simplify provider onboarding and digitize payments.
Resources
Frequently Asked Questions
ZAPP is a modern healthcare payments solution designed to unify and simplify the claims journey. As a single, integrated platform, ZAPP brings together all payments, communications, providers, and members to improve efficiency and enhance the payment experience.
The platform streamlines complex workflows by consolidating every payment, data file, and communication into one point of control. This helps health plans reduce vendor fragmentation and realize significant operational efficiencies. ZAPP’s flexible, smart orchestration adapts to the needs of providers and members, allowing for easy payments workflows without extensive IT support. Built on a modern architecture, the platform scales to support business growth and integrates seamlessly with partners.
ZAPP is recognized as the Best Overall Healthcare Provider Payments Solution Provider by the MedTech Breakthrough Awards.
Core capabilities include:
- Provider Payments: A solution built to reduce costs and operational complexity.
- Member Disbursements: Streamlined and secure payment options for members.
- Premium Payments: Seamless collection and management of premium payments.
- Claims and Enrollment Communications: Intelligent and personalized communications to enhance understanding and streamline processes.
ZAPP delivers measurable outcomes for health plans, including:
- The ability to consolidate fragmented payment systems and workflows that often span five to seven vendors — reducing vendor management overhead and operational complexity without heavy IT involvement.
- Meaningful increases in payer revenue, while accelerating electronic funds transfer (EFT/ACH) adoption 16% faster than the industry average to shift volume to lower-cost digital payments.
- Seamless scaling across partners, payment types, and regulatory changes — without adding infrastructure bloat — so plans can modernize with confidence over time.
ZAPP supports a comprehensive range of payment modalities that give health plans flexible options to meet different payment needs and preferences, including:
- Standard ACH
- Premium ACH powered by ZAPP Edge
- Virtual card (VCC)
- Digital and physical prepaid cards
- Wallet-enabled payments through Apple Pay and Google Pay
ZAPP improves efficiency by bringing payments and communications into a single point of control for health plans. Its flexible, rules-based workflows automate payment processing and coordination across systems, while modern architecture enables seamless integration without added complexity. This reduces manual work, improves payment accuracy and reconciliation for finance and operations teams, and increases transparency across the payment lifecycle.
Yes, security is a core component of the platform. ZAPP protects every transaction with advanced fraud detection, multi-factor authentication (MFA), and other security measures to ensure payments and data are secure.
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Let’s Improve Your Payments Performance
Talk to a Solutions Advisor to reduce manual work, simplify workflows and lower operational costs with ZAPP.
