S365: Individual-Carrier Provider Directory
Give your members an easy way to find care and understand costs through personalized search, showing members the best care options curated just for them.
Help to Boost your Star Ratings
Boost Member Engagement, Satisfaction & Ratings
You are striving to empower your members to be happier and healthier, let Propel help you get there faster.
SmartShopper® Propel is a member activation solution that offers consumer-focused engagement strategies to help you meet your goals, like increasing STAR or other quality ratings. It’s powered with proven incentivization capabilities and backed by our SmartShopper Care Concierge Team.
Dive Deeper
Propel helps you reach your goals whether it’s increasing STAR or CAHPS ratings, closing HEDIS gaps, or simply helping your members stay engaged.
SmartShopper® Propel enhances your strategic plan to highlight open opportunities for care by using omni-channel targeted outreaches and digital rewards. With embedded survey capabilities, Propel can help you take the guesswork out of understanding your member populations.
Highlighted Features:
- Embedded surveys
- Access to the Care Concierge Team for members
- Program monitoring for member activation and utilization trends
- Customizable outreaches
- Program additions such as Food is Medicine
- And more!
For a member-centered activation and engagement program to work, it needs to be built on three key pillars:
- Program design personalized specifically for the individual health plan’s unique goals.
- User-friendly guidance software and an on- call concierge team for enhanced member engagement.
- Comprehensive data management with multi- level measured results and reporting.
How it works
Propel makes it easy to launch a program.
We work with your team during implementation to customize outreaches that fit your needs and your population, no matter the size. With our omni-channel solution and reporting in place, you’re able to meet your goals in a timely manner.
- Members get communications whether via digital channels (phone call, notification, email) or postal mail to activate their account.
- Member login to their personalized portal and see tasks to complete based on open gaps and the objectives you set for the program.
- When they navigate to one of their tasks, detailed education populates about that task.
- On task completion, the member fills in the needed attestation information, confirming they have completed the task.
- Members receive a reward, if applicable, after a successful claims match and/or attestation.
This is my first experience with SmartShopper and was greeted by Shannon, a member of the Care Concierge Team, who was a tremendous assistance. My first experience has been a pleasure!
Happy to find a facility that helps control costs. Tired of out-of-pocket expenses that aren’t covered by insurance and the procedure costs range is amazing overpriced by some facilities.
I would give the Care Concierge Team 10 stars! Their service is excellent. They find my facilities nearby, update me on new procedures, and guide me through what I might need. Tell them I say thank you!
My husband and I just used SmartShopper®to schedule our annual procedures. The provider was wonderful, and we earned $150 cash back! 100% recommend.
Request a Meeting
Let’s talk about modernizing your business.
There’s no shortage of ways we can help. Get a conversation going with one of our Solution Advisors and build a thoughtful approach aligned to your business goals.