Recommendation service
Through predictive analytics and data science, our solutions identify and tailor relevant activities for members, so their activities list is personalized to them and their needs.
Boost Your Program Results and Member Experience
Expand Your Member Activation and Engagement Programs for Better Results and More Cost Savings
Combine a smart, consumer-focused engagement strategy with effective rewards to support payer-defined programs and increase member experience. Build trust with your members by keeping them informed and motivated, while boosting usage of your programs and platforms for increased revenue and significant cost savings.
Dive Deeper
Reach Your Program Goals with Zelis’ Five-Tiered Approach
Solutions
No Matter the Program or Line of Business, Zelis Has a Member Engagement and Activation Solution Available
Propel
Propel is a member activation and engagement solution designed for government lines of business (Medicare and Medicaid). This white-labeled product has activities specifically targeted toward Healthcare Effectiveness Data and Information Set (HEDIS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS).
This solution is compliant with Medicare regulations at the federal level and Medicaid regulations at the state level. In addition to being available as a white-labeled, standalone product, it can also be integrated with S365 – our member guidance and navigation solution – or with APIs to plug into an already-existing solution.
Amplify
Amplify is a member activation and engagement solution designed for commercial lines of business. Clients can configure Amplify activities to drive utilization to specific health plan programs, such as virtual care or case and disease management programs boosting overall member experience.
Amplify can integrate with SmartShopper – our member rewards and incentivization solution – or S365.
Care Concierge Team Highlight
Our Care Concierge Team (CCT) provides personalized support so members can navigate their healthcare options and make informed decisions. The CCT offers personalized guidance to ensure members receive the best possible care.
The Care Concierge Team can help with:
- Program education and navigation
- Shopping for high-quality, cost-effective facilities
- Updating orders, authorizations, and scheduling
- Researching rewards, member eligibility, and member requests.
Watch the videos to see how we are pairing user-friendly technology with compassionate care finding to make sure that members have the best experience available.
This is my first experience with SmartShopper and was greeted by Shannon, a member of the Care Concierge Team, who was a tremendous assistance. My first experience has been a pleasure!
Happy to find a facility that helps control costs. Tired of out-of-pocket expenses that aren’t covered by insurance and the procedure costs range is amazing overpriced by some facilities.
I would give the Care Concierge Team 10 stars! Their service is excellent. They find my facilities nearby, update me on new procedures, and guide me through what I might need. Tell them I say thank you!
My husband and I just used SmartShopper®to schedule our annual procedures. The provider was wonderful, and we earned $150 cash back! 100% recommend.
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Let’s talk about modernizing your business.
There’s no shortage of ways we can help. Get a conversation going with one of our Solution Advisors and build a thoughtful approach aligned to your business goals.
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