Across the healthcare ecosystem, financial pressure is mounting. Health systems are operating with razor-thin margins, often under 5%, and nearly half report fewer than 150 days cash on hand. Rising costs, constrained reimbursement rates, and a payer mix dominated by government programs make cash flow a daily challenge. Providers can’t simply pass along inflationary increases, and regulatory complexity adds another layer of strain.

Health plans face similar headwinds. Between margin compression, evolving legislation, and the need to deliver more value to your networks, the pressure is real.

ZAPP Edge: More Than a New Name–A Smarter Way to Pay

Healthcare payments are evolving, and so are we. Our provider payments network has seen incredible growth, reinforcing Zelis as a leader in simplifying financial connections across health care to create more value for all. That success inspired us to take the next step: introducing ZAPP Edge, a premium payments experience designed for what providers want most:

• A robust and connected payer network that makes payments fast and easy
• Solutions that challenge the status quo, driving efficiency and innovation
• A partner committed to investing in the future and setting a higher standard for healthcare payments

ZAPP Edge delivers on all of that. Think of ZAPP as the backbone that brings payers and providers together. ZAPP Edge builds on that foundation, creating a premium experience that helps you navigate financial and regulatory challenges.

Your partner in compliance

The pace of regulatory change is accelerating. Our team actively monitors legislative updates and partners with you to ensure you’re informed and prepared. In 2025 alone, eight more states passed laws governing electronic payments and virtual credit cards (VCCs), bringing the total to 35 with active legislation. These laws are reshaping how payers and vendors communicate with providers about fees and payment options — making transparency, choice, and compliance more critical than ever.

ZAPP is built for this moment. Our rules-based compliance engine manages over a million rules, enabling you to stay ahead of legislative changes without manual workarounds. ZAPP Edge extends this advantage to providers, ensuring every payment is delivered quickly, transparently, and in full compliance with evolving regulations.

Navigating the transition

As we continue to roll out ZAPP Edge early next year, you’ll see updates across key touch points. We’re committed to a smooth transition, with proactive provider communications launching the week of December 1. Please contact your Customer Success Manager with any questions.

Looking ahead

ZAPP Edge is a commitment to smarter payments, stronger partnerships, and continuous improvement. We’re proud to bring this experience to your provider network—and we are excited to keep building what’s next, together.