Streamlined payments: How one provider manages high volume in half the time
How one health system saved time with consolidated payments and easy reconciliation on a secure platform.
About the client
- More than 600 physicians and over 5,000 employees
- A large Northeastern U.S. health system operating two acute care hospitals and six urgent care centers
- Services also include a primary and specialty care network and hospices services
The challenge
Navigating the provider payments processes felt like steering through choppy waters — slow, inefficient, and full of obstacles. The organization’s billing manager knew a solution was possible.
With a large operation involving 10 TINs and a growing payment volume that rose 40% over a short period, the provider needed a solution that could better support payment workflows and the team’s efficiency. The billing manager needed one destination to handle payments from over 100 payers.
The billing manager knew there had to be a better way to streamline payments—and her team’s tasks. She learned that some of her peers used ZAPP Edge to accelerate payments and cash flow.
Before finding the right payments partner, the billing team managed:
- 100+ separate payers
- Numerous payer portals
- Data siloed across systems
- Fragmented payment processes
- Time-consuming payment reconciliation
The solution
The large health system turned rising volumes of provider payments into controlled streams with ZAPP Edge. The billing manager set up direct, consolidated automated clearinghouse (ACH+) payments through ZAPP Edge, freeing her staff to focus on other areas of the revenue cycle.“My team manages a high payment volume that has grown by 40 percent. Over that same time, we’ve managed with a leaner team. Working with Zelis has freed up my staff to dedicate their time to other areas of the revenue cycle.”
— Billing Manager, Large Northeastern U.S. Health System
“I no longer need to spend hours researching sub-payer IDs for our clearinghouse. Thanks to Zelis, this information is right at my fingertips when I need it.”
— Billing Manager, Large Northeastern U.S. Health System
Smooth sailing — faster time to payment and seamless operations
With ZAPP Edge, the billing staff managed a 40 percent increase in payment volume efficiently, maintaining a lean operation.
less time spent on
payment posting
electronic provider
payments
additional
staff
Testimonial
ZAPP Edge has been a huge time saver with payments and EOPs all in one place. As a leader, Zelis has helped me streamline our internal workflows, optimize staff resources, and free up the team to work on more strategic items.
— Billing Manager, Large Northeastern U.S. Health System
ZAPP Edge transforms your day-to-day payments experience
- Consolidated payments, simplified operations Leverage a single point of access to reduce payments hurdles.
- Modernized, faster payments Automate and digitize to bill patients, pay staff and invest in your business quicker.
- Partnerships without friction End the back-and-forth with payers.
- Built by healthcare experts Worry less about process and focus more on care.
Ready to Accelerate Your Payments Flow?
Contact us today to learn more.
Related Resources:
Download the Solution Brief
How Top Healthcare Teams Optimize Payments Under Pressure
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